Decentralization changes the quality of services provided to people and, first of all, it concerns provision of administrative services based on the one-stop-shop principle and transparent office principle. 775 Centers for Administrative Services Provision (CASPs) (125 in consolidated communities) with 30-minute accessibility as their main criterion have been established in Ukraine.This was stated by V ice Prime Minister/ Minister of Regional Development, Construction, Housing and Communal Services of Ukraine Hennadii Zubko at a press conference ‘NON-STOP Reforms. Scale of changes’
"Kyiv, Kharkiv, Dnipropetrovsk, Odesa and Lviv regions are among the leaders in establishment of CASPs. High-quality administrative service brings benefits to communities. Thus, in 2018, local self-governments received additional revenue worth UAH 3.4 billion from provision of administrative services", Hennadii Zubko said.
According to him, some CASPs can already provide up to 300 administrative services to the residents of consolidated communities, including the issuance of biometric passports.
"For us, a key element is not only the quantity but also the quality of services because CASPs are integrated into all the necessary registries and the transfer of some services from the level of ministries to the local level, and we have already begun to do so." Also, with the support of the EGOV4UKRAINE project, an electronic data exchange system Trembita and the information system Vulyk have been launched to speed up the work of CASPs tenfold. In 2018 the Vulyk system was introduced in six pilot CASPs, and by the end of 2020 it will be launched in more than 400 CASPs throughout Ukraine," Hennadii Zubko stressed.
The work of CASPs is being significantly improved due to the U-LEAD with Europe Programme that will support establishment and modernization of 600 CASPs by 2020.