Pulse is an online platform for collecting feedback from businesses on their interaction with the State. The purpose of the platform is to create a single digital tool for transparent relations between the Government and business to improve the quality of public services. Now every entrepreneur can rate the services provided by the State. At the beta stage, 22 government agencies can be evaluated, and their number will gradually increase.

‘This tool will allow us to see an objective and measurable picture of the quality of public services and respond more effectively and quickly to the problems of entrepreneurs. For example, if you contact the tax office, a CASP or other authorities and are not satisfied with the quality of services, you can leave a review on Pulse. The application will be taken into consideration to fix the problem, and the entrepreneur will receive a response to their request in their online account. You can also leave positive feedback to help scale positive practices. We will digitise the feedback from businesses and use it to create the so-called Entrepreneur Satisfaction Score.

We plan to integrate Pulse into most public services so that we can provide an instant assessment of most public services,' said Yuliia Svyrydenko, First Deputy Prime Minister of Ukraine and Minister of Economy of Ukraine.

The system will consist of three components: a dashboard, an information window and a personal account.

‘Pulse is part of the Made in Ukraine policy initiated by President Volodymyr Zelenskyy in winter. The platform was elaborated by the Ministry of Economy in consultation with experts from the Business Ombudsman Council and implemented with the assistance of the Ministry of Digital Transformation through the Digital Transformation Support Project supported by USAID and UK Dev. The Reform Support Team of the Ministry of Economy and the Government Contact Centre are involved in the implementation. The Council for Entrepreneurship Support in the Conditions of Martial Law helps to set the development vector.

More details are available on the Ministry of Economy website.