Mykhailo Fedorov: We are implementing AI to solve people’s problems
The Diia portal has launched an internal beta test of an AI-based assistant designed to help Ukrainians access public services.
In an interview with the TV channel “We-Ukraine,” Deputy Prime Minister for Innovation, Education, Science, and Technology Development and Minister of Digital Transformation Mykhailo Fedorov discussed the functionality of the AI assistant, the use of artificial intelligence in defence, and the launch of the state agency PlayCity.
AI Assistant in Diia
At the initial stage, the AI assistant will respond to user queries, later guide individuals through the process of accessing public services, provide certificates, and eventually assist throughout the entire service delivery process. Alongside the AI assistant, the first service to be introduced will be an income certificate.
The AI assistant on the Diia portal represents a fundamental shift in the approach to developing a digital state. It will streamline the processing of citizen requests and help users learn about and utilise necessary public services.
“We’re not implementing AI just because it’s trendy. We want to address specific problems people face,” Mykhailo Fedorov remarked. “The Ministry of Digital Transformation actively employs AI in its work. Currently, over 70% of all documents submitted to the Ministry are analysed by artificial intelligence. This helps identify opportunities to improve services and projects launched by other ministries.”
Artificial Intelligence in Defence
Artificial intelligence is being actively integrated into defence solutions. Several types of drones developed by Ukrainian engineers already use machine vision or other AI models to target objectives, even under the influence of enemy electronic warfare systems.
Another notable example of AI integration in defence tech is AI-controlled turrets designed to protect Ukrainian skies from enemy Shahed drones. AI is also used to analyse satellite imagery of battlefields and photos and videos from drones, enabling more efficient processing of large volumes of data to identify enemy positions and targets.
“AI is being used in many areas, and this is just the beginning. It’s crucial to invest in AI and integrate it into various projects to build greater expertise in this field in our country. This will allow us to scale the technology quickly in the future,” Mykhailo Fedorov emphasised.
Launch of PlayCity
This week, the state agency PlayCity began operations to oversee the gambling and lottery sector in Ukraine. The agency’s objectives include tackling the shadow gambling market, ensuring a transparent licensing process, increasing state budget revenues, and curbing gambling addiction. It also aims to eliminate companies with russian ties from the Ukrainian market.
“Our key principle is to remove the human factor. We will ensure companies receive licences automatically, with everything recorded online by the system, while specialised bots using artificial intelligence analyse websites and block them for violations,” Mykhailo Fedorov explained.