Ministry of Veterans Affairs and the Ministry of Digital Transformation launch e-Veteran ID in Diia

Ukraine is introducing an electronic veteran's certificate in the Diia mobile application, and the electronic document is gaining legal status.

As of today, more than 1 million Ukrainians can use the electronic war veteran's certificate instead of and without the need to present a paper certificate or an identity document.

The e-Veteran ID can be used in Diia to receive benefits and compensations provided for by the current legislation, in particular:

• free travel in public transport;
• in healthcare facilities
• in the educational sphere;
• when applying to the CASP for administrative services;
• when applying for employment and starting a business;
• when applying for benefits, allowances and payments, etc.

"Our main goal is to make services for female and male veterans simple, accessible and fast. And this applies not only to electronic opportunities, but also to administrative services in CASPs. We are scaling up these projects across Ukraine and have already opened 869 Single Veteran Windows, where one can get all the necessary information and apply for documents without waiting in line. We have also launched a number of projects that will soon be available. We are introducing an e-Map of services and opportunities by territorial communities. It has already been piloted in two regions - Ivano-Frankivsk and Ternopil. The development of an e-Map of vacancies for female and male veterans has been launched, simplifying access to employment. The veteran community will have access to all available offers on the labour market, while employers will be aware of the demand of veterans," said Oleksandr Porkhun, Acting Minister of Veterans Affairs.

"One of the long-awaited documents for Ukrainians - a veteran's certificate - is now available in the Diia app. From now on, more than 1 million Ukrainians can use the electronic certificate in various life situations - from obtaining a mortgage to receiving social services. And there is no need to carry a paper analogue of the document. We are working on digitalisation of services to minimize bureaucracy in the army and make interaction between the military and the state as convenient as possible," said Mykhailo Fedorov, Deputy Prime Minister for Innovation, Education, Science and Technology, Minister of Digital Transformation.

The e-Veteran ID is an electronic representation of information containing:

• information about a combatant;
• person with a disability caused by war;
• war veteran;
• injured participant of the Revolution of Dignity;
• family member of a deceased war veteran;
• family member of a deceased Defender of Ukraine;
• unique electronic identifier (QR code, barcode, digital code) that provides access to the Unified State Register of War Veterans;
• digitised face image (with the person's consent).

"Supporting veterans is one of the key priorities for UNDP. Our efforts are focused on working with partners from government, civil society and the private sector to create the necessary conditions and introduce the most effective tools to make it easier for veterans to access and receive public services. The launch of the e-certificate developed with the support of Sweden is one of these tools designed to simplify and optimise interaction with the state for veterans and their families. We believe that such initiatives are one of the fundamental components of a truly inclusive recovery process in Ukraine," said Christophoros Politis, UNDP Deputy Resident Representative in Ukraine.

The services are implemented by the Ministry of Digital Transformation jointly with the Ministry of Veterans Affairs of Ukraine with the support of the "Diia Support Project" managed by the United Nations Development Programme (UNDP) in Ukraine and funded by Sweden, and with the expert support of the DT4UA project funded by the European Union and implementing the E-Governance Academy.

For more details, please, visit official websites of the Ministry of Digital Transformation and the Ministry of Veterans Affairs.