Today, January 25, 2021, the first meeting of the newly established interdepartmental working group headed by Deputy State Secretary of the Cabinet of Ministers of Ukraine Pavlo Polyansky took place. The State Secretary of the Cabinet of Ministers of Ukraine Oleksandr Yarema also visited the meeting.
Minister of the Cabinet of Ministers of Ukraine Oleh Nemchinov opened the event: "Today we have taken another step in implementing a joint project to share the world's best communication experience. The working group will embark on the development of the necessary regulations. The activities of the group are to join the process of creation of the hotline along the directions of activities of ministries and central executive bodies, to discuss the work of the Government Contact Center and provide the Government with a decision on the establishment of a crisis hotline for approval."
In September 2020, the Cabinet of Ministers received a letter from the PRAXIS Center of Philosophy, Politics and Culture operating in the Republic of Estonia with a proposal to provide assistance in the establishment of a "crisis hotline" in Ukraine as an analog of hotline 12-47 in the Republic of Estonia.
After analyzing this proposal, it was decided to involve the Government Contact Center as a base for creating a "crisis hotline".
Therefore, on November 2, the PRAXIS Center and the Government Contact Center State Institution signed a Memorandum of Cooperation for joint activities and exchange of experience in creating a crisis information telephone line in Ukraine.
The creation of a crisis hotline will allow for the following:
- help the population of Ukraine to quickly receive information about the crisis and existing dangers;
- allow to keep free a resource of emergency telephones for processing of emergency calls (101, 102, 103, 104) which can be overloaded with questions in connection with crisis;
- help to deal with crises more effectively and reduce the damage that can be caused by them, as the population will be better aware of the dangers and will have information about the response;
- help to harmonize the messages from various state bodies of Ukraine in case of crisis (prevent the possibility of contradictory messages);
- help the state bodies exercising anti-crisis management to receive important additional information about the crisis (eyewitness information);
- help to reduce costs (prevent the introduction of several different phone numbers, which is a duplication of costs);
- allow the state bodies to start the continuous crisis communication and support of the applicants in a pre-prepared state;
- help to increase trust in the state (represents the state and its various institutions by conveying messages and information).