A team of the Ministry of Social Policy headed by Minister Andrii Reva started getting familiarized with the activity of the centers for providing administrative services in Kharkiv and the process for preparation for the all-Ukrainian project called Transparent Offices. The first point was an administrative service center (ASC) of the Shevchenko district of Kharkiv.
As was reported, an issue of creating in Ukraine a transparent office network which is based on most efficient practices and aimed at reforming the inefficient state apparatus is on the agenda of the Cabinet of Ministers of Ukraine.
Recall that a result of the field meeting on May 26, 2016 in Vinnytsia, during which representatives of five large cities of Ukraine – then hypothetical participants of the pilot project – got acquainted with the work of the Vinnytsia city center of administrative services Transparent Office, was the decision to make pioneers Odessa, Dnipro, Kharkiv, Kyiv and Lviv. Soon Cherkasy will join the project.
It is planned that in Shevchenko and Kyiv districts of Kharkiv, in which ASCs are operating, there will open two centres of social services within the framework of the Transparent Office project.
"People should receive targeted assistance, subsidies, services of the Pension Fund as quickly as possible with the possibility of online reservation, filing of documents in electronic form”, says Andrii Reva. "Our objective is 12 minutes for the provision of social and administrative services and under half an hour to be spent in a transparent office. Within three to five years we are planning to open offices in all towns of regional importance, and later - in district centers".
Summing up the working trip to Kharkiv, Minister of Social Policy Andrii Reva said that, with the view to the intense activity to reconstruct the facilities, and most importantly – high interest demonstrated by the leadership of the city, in particular its Chairman, Hennadii Kernes, Kharkiv, obviously, could be the first city to open its doors of the upgraded administrative and social services centers for the residents.