• Українською
  • Yulia Sokolovska: The next week a Government hotline for people with disabilities will be launched
    Ministry of Social Policy of Ukraine, posted 02 December 2019 16:32

    On Monday, December 2, Minister of Social Policy Yulia Sokolovska announced the launch of a dedicated telephone line for people with disabilities during the Open Space Forum, organized by the Ministry of Social Policy and the Council of Europe.

    "I am proud that next week a call center for people with disabilities will trigger operation to enable such people to leave an appeal and get a consultation," said Yulia Sokolovska.

    Hotline 1539 is aimed to promote the respect for rights of persons with disabilities and is implemented with the support of the Secretariat of the Cabinet of Ministers of Ukraine.

    Deputy Minister of Digital Transformation for Services Development Liudmyla Rabchynska added that the responsible Ministry was working to ensure that people with disabilities can receive social services by telephone.

    "Our aim is also to ensure the most popular social services available, in particular with the Pension Fund of Ukraine, over the phone. This practice exists in New Zealand and Australia. We understand that communication with the State is not always satisfactory and we want to make it as simple as possible, by phone, through methods of voice recognition or telephone password," said Liudmyla Rabchynska.

    Background 

    On December 2, the Ministry of Social Policy of Ukraine, together with the Council of Europe, for the first time organized an Open Space Forum on the occasion of the International Day of People with Disabilities. The Forum brought together over 200 participants, including people with disabilities, visual and hearing impairments, and two dozen speakers, among which international experts from the Council of Europe, representatives of concerned ministries, NGOs and scientific institutions.