Yulia Svyrydenko: People should pay only for the utility services they actually receive

The Government has adopted a decision guaranteeing an automatic recalculation of utility charges if services were not provided or were provided at an inadequate quality due to the consequences of enemy attacks or for other reasons. This applies to heating, water supply and household waste collection. This was announced by Prime Minister of Ukraine Yulia Svyrydenko.

“Utility service providers are required to carry out the recalculation independently for the entire period during which services were not provided and to reflect these amounts in the bills. Consumers do not need to submit any additional applications,” Yulia Svyrydenko emphasised.

According to the Prime Minister, information on the number of days services were unavailable for each building must be published on the operators’ websites.

The recalculated amounts will be shown in utility bills for January 2026.

The Prime Minister has instructed the Ministry for Communities and Territories Development and the State Service of Ukraine on Food Safety and Consumer Protection to oversee the implementation of this decision and report on the results.