Arseniy Yatsenyuk instructed to ensure operation of hotlines to inform about housing subsidies in all regions

Each area must have an operating hotline, "to enable each person residing either in Lviv, Dnipropetrovsk or Kharkiv, to shed all possible light on how to fill an application form, receive a subsidy and how much assistance people will get from the Government as compensation for prices and tariffs for energy resources", stressed Prime Minister Arseniy Yatsenyuk during a teleconference dedicated to considering the issues of housing subsidies on Friday, April 17.

He reminded that the Government had introduced a simplified procedure of housing subsidies when a person is sent an application and a Declaration for him to fill and send back by mail to receive a subsidy.

The Prime Minister informed that according to statistical data of the Government contact centre, 90% of the citizens had received applications and declarations for obtaining subsidies.

Apart from that, the PM accentuated the need to ensure functioning of hotlines to inform about procedure of getting subsidies in each region.

During the meeting Arseniy Yatsenyuk phoned the Government contact centre. A hotline operator informed that to obtain subsidy no additional documents are required – just to submit a form from the place of work containing one’s income. She explained that filled application and declaration can be either mailed or submitted to a Social Policy Department - as it is convenient for a peculiar citizen, adding that the citizens will be informed about subsidies within ten days.

The Prime Minister promised he would also check operation of hot lines in the regions.

He commissioned the Secretariat of the Cabinet of Ministers to form a list of all regional hotlines. Arseniy Yatsenyuk also appealed to the heads of regional administrations to assume personal control over operation of hotlines.

A general questionnaire on the procedure of granting subsidies has been sent to the regions, he reminded.

Moreover, Arseniy Yatsenyuk also drew attention to the failure to implement a Government’s commission by the leadership of certain regional state administrations to immediately send subsidy applications to Ukraine’s citizens   as well as inform them about a mechanism for obtaining it.

According to him, in certain regions a press conference on these issues has been held by other officials instead of RSA heads, namely in Volyn, Zaporizhzhya, Dnipropetrovsk, Odessa regions and Kyiv. Arseniy Yatsenyuk appealed to the leadership of the aforesaid areas and Kyiv authorities to organize a press conference.

The Prime Minister appealed to RSA heads with a demand to significantly enhance the awareness of citizens on getting housing subsidies, in particular through media.

At this, Arseniy Yatsenyuk stressed also that RSA heads should engage in this work together with city mayors and heads of rural councils: "Everyone should be engaged in the process. I would like very much that heads of district state administrations in synergy with regional heads communicated not only through the TV - but talked directly to the people".