Internally displaced persons (IDPs) are eligible to obtain social services and payments on the basis of a certificate from the State Migration Service of Ukraine (SMSU) or an e-Document.

IDPs have this opportunity since August 7. It is stipulated by the resolution of the Cabinet of Ministers of Ukraine dated July 1, 2022 No. 755, initiated by the Ministry for Reintegration of Temporary Occupied Territories of Ukraine together with the Ministry of Social Policy and the State Migration Service of Ukraine.

The changes significantly simplify obtaining services for people who have moved from war zones and lost their documents. From now on, they can register and receive assistance from the state as internally displaced persons even without a passport. Instead, it is enough for the IDP to provide a certificate from the SMSU or a temporary document certifying the identity during martial law - e-Document, available in the Diia application.

A certificate stating that a person has applied for a passport (ID card or passport booklet) can be obtained from departments of the State Migration Service of Ukraine, centers for administrative services provision (CASPs) or Passport Service citizen service centers, if the person is identified according to the information of the Unified State Demographic Register or the departmental information system of the SMSU.

Apart from that, citizens can receive a certificate stating that a person has applied for a passport booklet or a photo card to be stuck into it upon reaching the age of 25 or 45, but such a document is issued only in the territorial divisions of the State Migration Service of Ukraine.