Ukraine hits a world record: Diia.AI recognized as the first national AI assistant for public services
The Book of World Records recognized the development of Diia.AI as an achievement in the categories Firsts and Inventions. It's the world's first AI assistant that provides public services to citizens at the national level.
The record was set during the WINWIN Summit in Kyiv on November 4.
Anna Krysiuk, CEO of the Book of World Records, presented certificates to representatives of the teams that contributed to the realization of the solution:
Mykhailo Fedorov, First Deputy Prime Minister — Minister of Digital Transformation of Ukraine;
Viktor Liakh, President of the East Europe Foundation;
Jacques Gerber, Swiss Federal Council Delegate for Ukraine;
Charlotte Suren, Deputy Head of Mission at the British Embassy in Kyiv.
"We are moving from a Digital State to an Agentic State — a state where AI helps make decisions, automates processes, and creates a new level of interaction with citizens. The launch of Diia.AI is the first important step on this path. We are integrating artificial intelligence into government services so that Ukrainians can receive government services quickly, easily, and with a single request. Ukraine must be among the leaders in the practical implementation of artificial intelligence — and we are already realizing this vision," emphasized First Deputy Prime Minister — Minister of Digital Transformation of Ukraine Mykhailo Fedorov.
International recognition of the record confirmed the uniqueness of the Ukrainian digital development — the AI assistant Dіia.AI, launched in September 2025.
This is the world's first example of artificial intelligence being used at the national level to provide public services.
"Artificial intelligence in government services is a real technological breakthrough, so countries that implement it will reap significant benefits in terms of efficiency and productivity. However, it is extremely important to build trust between the state and its citizens. Ukraine is demonstrating that digital solutions can be not only innovative, but also ethical, transparent, and people-oriented. Switzerland is honored to support a partnership that is setting the tone for digital transformation across Europe," emphasized Jacques Gerber, Delegate of the Swiss Federal Council for Ukraine, Ambassador.
"The recognition of Dіia.AI as a world record is further confirmation of Ukraine's unique achievements in digital transformation. The UK is proud to be Ukraine's partner in innovation, which is one of the key areas of our Centenary Partnership between Britain and Ukraine," said Charlotte Suren, Deputy chief of Mission at the British Embassy in Kyiv.
Dіia.AI shows how technology can make communication with the state fast, convenient, and understandable. Thanks to integration with state registries, the assistant answers questions and helps users obtain services in a regular chat format on the Dіia portal.
"Ukraine has once again proven that it is a global innovator in the field of digitalization. Recognition of this achievement is not only an honor for the team, but also a symbol that Ukraine can be technological, efficient, and people-oriented even despite the challenges of war," said Victor Liakh, President of the Eastern Europe Foundation.
Dіia.АІ was developed with the support of the Digitalization for Growth, Integrity, and Transparency Project (UK DIGIT), implemented by the Eurasia Foundation and funded by UK Dev, and with the support of the Swiss-Ukrainian EGAP program, implemented by the East Europe Foundation.