• Українською
  • E-Services Development

    E-government and, more specifically, the introduction of electronic services is one of the important components of the reform of public administration.

    The main goal of making administrative services electronic is to make public administration more effective. Moving any administrative service online requires its optimization, a review of collaboration processes between government agencies, streamlining of electronic interaction between state registers etc. This reduces paper document flows, frees up officials' time for other duties, reduces financial costs and red tape.

    In addition, it is convenient to use e-services for people and businesses. It is much faster to order a service from your home or office PC than going to public institutions and do paperwork. Besides, e-services minimize corruption risks by eliminating personal contact between people or businesses and officials.

    What is change needed?

    With information technology globally developing and widely applied in all areas of life, public processes have to transform in line with existing conditions.

    The introduction of e-government and, more specifically, electronic administrative services is designed to improve the quality of public administration, replace obsolete processes with modern ones, change the world view of civil servants, and offer a new quality of public services to people and businesses.

    Lines in public institutions, impolite officials communicating with people, the need to get innumerable certificates from different institutions will become a thing of the past if public services are provided online, and state registers interact electronically.

    What has changed already?

    E-services are enjoying increasing popularity with people. For example, the use of online services tripled last year. Now 119 e-services are available to people and businesses. The Government Portal is the one-stop shop for accessing public e-services where you can find a full list of e-services currently offered to users in the E-Services section.

    This convenient approach meets global best practices.

    The first services that the government makes electronic are those that are in great demand by society and business and have a significant anti-corruption effect. The services already accessible online include:

    • welfare services: requesting childbirth benefits, utility subsidies, a number of services of the Pension Fund of Ukraine;
    • services for businesses: business registration, issuance of licenses and authorizations, receipt of extracts and certificates online;
    • construction-related services that enable 80% of construction projects in Ukraine to start and be commissioned online (applicable to CC1 category). The first fully automated e-service in this area with no contact with officials has been introduced in this area — starting construction work for CC1 category;
    • services related to security and courts that one can use to get certificates on lack of criminal conviction, lack of corruption offenses, or file a statement with a court online;
    • services for vehicle owners include the Driver's E-Cabinet — a convenient online instrument where every vehicle owner can get information about their vehicle, driver's license, fines, register online for visits to Ministry of Internal Affairs service centers etc.;
    • transport services include the Carrier's E-Cabinet where motor carriers can get, expand, narrow down, or revoke passenger and freight transportation licenses, make changes to their companies' details conveniently and promptly.

    Key goals and objectives for the current year

    The Government will further pursue the policy of actively moving online the administrative services that the society finds most important. On the thirtieth of January, the Government issued a directive approving the Action Plan on Implementation of the 2019–2020 Concept of Development of the e-Services System in Ukraine.

    In 2019, at least 50 additional priority services will move online. These include services related to drug manufacturing, sewerage, construction, issue of driver's licenses etc. There are plans for the next two years to start a citizen's e-cabinet for accessing e-services and information from state registers.

    Importantly, effort is continued not only to add to the list of e-services but also to modify the principle of their formation. From now on, the principle of optimization of e-services by life and business situations will apply. This not only is convenient for users but also offers significant resource savings for the Government. E-Maliatko (e-Baby) is the first illustration of this comprehensive approach in that it will integrate nine services associated with childbirth. It can be received online directly at the maternity hospital by applying online.

    To promote e-services, the Government supports the popularization of an alternative digital signature for electronic identification tools — MobileID. This service of electronic identification enables a person to certify electronic documents with their digital signature directly from a mobile phone, making it much easier for users to get e-services.

    The e-services will be significantly impacted by the implementation of Trembita, a data exchange system that is still in active development. Trembita enables departments and government agencies to exchange information securely and promptly. So, people will not have to take certificates in one place to produce them in another. Trembita will allow government agencies to exchange all the information they need.

    There are plans to launch the Open Environment, a nationwide information system in the area of environmental protection. This single thorough system will include data on all areas of environmental monitoring and statistics and be accessible to anyone. Development of this system is one of the Government's 2020 priorities as part of the reform of access to environmental information and an element of creation of electronic document management at public institutions. The system's concept was adopted by the Government in November 2018. So far, 2 tenders have been conducted for the design of system modules, portal, and other components of the Open Environment. The system is under alpha testing now, with the website and first geographic information modules, Water Resources and Atmospheric Air, to be launched this spring.

    The Government also intends to popularize e-services among people and promote e-services access channels by creating special automated access outlets at ASCs, banks, libraries etc.

    Who is working on e-services implementation?

    E-services are developed by the State Agency for e-Government of Ukraine together with other government agencies supported by a number of international partners. These include USAID/UK aid Transparency and Accountability in Public Administration and Services / TAPASEGAP funded by the Swiss Agency for Development and Cooperation, carried out by the East Europe Foundation and Innovabridge, and the OSCE Project Coordinator in Ukraine and others. 

    Key documents and useful links