The introduction of a modern e-Veteran system and the provision of public on-line services will enable to significantly simplify access of veterans and, therefore, to solve a considerable part of their problems, said Oksana Koliada, Minister for Veterans Affairs, Temporarily Occupied Territories and Internally Displaced Persons of Ukraine today at the Ukrinform.
During the press conference, the International Organization for Migration (IOM) presented the results of a survey on the socio-demographic and socio-economic characteristics of veterans and their families. In particular, respondents were asked if they sought public services or assistance for themselves or their families when they needed that. In general, across Ukraine, 71% of respondents said they had failed to obtain at least one type of service or assistance.
"The dissatisfaction expressed by the veterans with receiving services and providing services by the state is quite indicative in the research. This reaffirms the need to exclude the human factor in the communication between the state and the veteran, namely: the introduction of an e-Veteran online system of provision of services, on which we are currently actively working", said Oksana Koliada.
The survey was conducted during July-October 2019 as part of the veteran reintegration project implemented by IOM with the support of the European Union. There were interviewed 2,530 respondents, including veterans and their families, in the city of Kyiv and Kyiv region, as well as in Dnipropetrovsk and Lviv regions, which are characterized by the largest concentration of veterans. But it is worth noting that this tendency is typical for all regions of Ukraine.
"The results of the study confirm that we are moving in the right direction regarding the results that we achieved in the first 6 months of work. While certain important results give us the opportunity to adjust our tactical objectives," said the Minister of Veterans Affairs.