Guide on public services kicks off in Ukraine

August 27, the Guide on public services was kicked off - an informational online portal about all services provided by the executive and local governments.

Previously, there was no a single platform in Ukraine where one could get information about any public service in a convenient form. Guide to public services (https://guide.diia.gov.ua/) on the Diia (Action) portal encapsulates complete and reliable information about 1,000 services - about the place, method, term, cost, results of services, as well as the necessary documents and methods appealing their results. The guide is available in two open data formats: Excel and Json.

"Citizens used to use google or asked friends where to get the necessary public service. Sometimes it was almost impossible to find the necessary and accessible information in understandable terms. A public service guide solves this problem - citizens no longer need to spend a lot of time and energy searching. Everything is accessible, easy and stored on one portal," Deputy Prime Minister of Ukraine – Minister of Digital Transformation Mykhailo Fedorov said.

“One of the important tasks of the Guiode on public services is minimize domestic corruption and the need to seek the services of intermediaries. After all, if a citizen from the beginning has all the necessary information to receive public service and has the opportunity to appeal to the official resource, he is armed with indisputable arguments and can demand respect for rights by all service providers," President of the East Europe Foundation Victor Liach emphasized.

Information on services is divided into 17 categories depending on the field of activity. Among the most popular categories are social protection, citizenship and migration, business and community activities, intellectual activity, finance and taxes.

The guide is the official source on public services in Ukraine. If the executive or local government body requires a certificate that is not mentioned in the Guide when providing a certain service, the reference to the Guide is an argument for citizens not to provide the relevant documents.

The press conference on the launch of the Guide was attended by:

Liudmyla Rabchynska, Deputy Minister of Digital Transformation of Ukraine

Victor Liach, President of the East Europe Foundation, Partner of the USAID / UK aid project "Transparency and Accountability in Public Administration and Services / TAPAS"

Tawnia Sanford Ammar, Director of the SURGe Project (Government Reform Support in Ukraine) with the support of the Government of Canada.

The said project was implemented with the support of the USAID / UK aid project "Transparency and Accountability in Public Administration and Services / TAPAS" and with the support of the SURGe project funded by the Government of Canada.