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  • Denys Shmyhal: Digitization of public services will greatly simplify people’s lives especially during the quarantine
    Communications Department of the Secretariat of the CMU, posted 22 April 2020 16:21

    Transition towards online government services is the most effective tool amid current challenges.

    This was stated by Prime Minister of Ukraine Denys Shmyhal during an online briefing on the presentation of a digital passport of a citizen and biometric international passport in the Diia (Action) mobile application with the participation of the President of Ukraine Volodymyr Zelenskyy, Deputy Prime Minister, Minister of Digital Transformation Mykhailo Fedorov, Minister of Internal Affairs of Ukraine Arsen Avakov and Head of the State Migration Service of Ukraine Maxym Sokoliuk.

    During the presentation, the Head of State emphasized that today Ukrainians have the opportunity to use their passport in a smartphone in many spheres in life.

    "I have a strong belief that by the end of quarantine, the digital passport will become an integral part of life for 19.5 million citizens of Ukraine who today have an ID card or biometric passport of a citizen," said President of Ukraine Volodymyr Zelenskyy and appealed to the Government representatives with a commission to transfer all government services online.

    In his turn, Prime Minister Denys Shmyhal stressed that the Government is stepping up its digitalization course: "Online service is priority No. 1".

    The PM noted that the first socially important online services for the citizens and a number of priority services for businesses were already available when developing the Diia single state web portal of public services.

    “Using the portal, one can start up a business, apply for a number of licenses, permits or get certified copies of the registers. In total, the portal currently offers 27 public online services,” said the Head of Government, adding that 50 priority services corresponding to 80% of all citizens' requests would be transferred in online that year.

    In particular, it will take a Ukrainian citizen 10 minutes to register as an individual entrepreneur.

    “The range of related services provided during an individual entrepreneur registration has been significantly expanded. The VAT taxpayer application has been made available online, in addition, the business registration service includes the registration of single taxpayers by the tax service and state statistics agencies,” Denys Shmyhal stressed.

    Moreover, the PM said that 7 online training courses, in particular, "Digital Skills for Teachers", "Digital Literacy for Civil Servants" and "Utility payment online" and more, were launched to enable Ukrainians to take full advantage of online public services especially amid the quarantine restrictions.

    Meanwhile, the Prime Minister stressed that the Government's plans were to attract up to 6 million Ukrainians to the digital skills training program by 2022. And this mostly applies to citizens aged 35 to 65+ who reside in the regions.

    Moreover, according to the Head of the Government, the mission for the upcoming three years is to digitize 100 public services.

    “We have a clear understanding that if we wish to overcome corruption, we need to create the conditions to disable it. Therefore, the Government's plan contains a clear priority by 2024 to provide citizens with the opportunity to receive 100% of public services online,” Denys Shmyhal emphasized.

    The top official accentuated that digitalization implies primarily restoring trust in government institutions.